Skinfluence – Privacy Policy
Effective Date: Dec 1, 2025
Skinfluence (“Skinfluence,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients’ personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information in accordance with Alberta and Canadian privacy laws.
By accessing our website, booking appointments, purchasing products or services, or receiving treatments at Skinfluence, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Date of birth
- Contact details (email address, phone number, mailing address)
- Payment and billing information
- Appointment history
b) Health Information
- Medical history
- Medications and allergies
- Treatment records
- Before-and-after photographs (with consent)
- Consultation notes and consent forms
2. How We Use Your Information
We use your information to:
- Provide safe and appropriate treatments
- Book and manage appointments
- Communicate with you regarding services, follow-ups, or changes
- Process payments and issue receipts
- Comply with legal and regulatory requirements
- Improve our services and client experience
- Send marketing communications (with your consent)
3. Consent
We collect, use, and disclose personal and health information with your consent, except where permitted or required by law.
Consent may be:
- Written (e.g., intake or consent forms)
- Verbal
- Implied through use of our services
- Withdrawn at any time, subject to legal or contractual limitations
4. Disclosure of Information
We may disclose your information:
- To authorized staff and medical professionals involved in your care
- To regulatory bodies, insurers, or legal authorities as required by law
We do not sell or rent personal or health information.
5. Storage and Safeguards
Skinfluence takes reasonable administrative, technical, and physical measures to protect your information against unauthorized access, loss, misuse, or disclosure.
Information may be stored in:
- Secure electronic medical record systems
- Encrypted cloud-based platforms
- Locked physical files
Some service providers may store data outside of Canada. In such cases, information may be subject to foreign laws.
6. Retention of Information
We retain personal and health information for as long as necessary to:
- Provide services
- Meet legal, regulatory, and professional requirements
- Resolve disputes
Records are securely destroyed when no longer required.
7. Access and Correction
You have the right to:
- Request access to your personal and health information
- Request corrections to inaccurate or incomplete information
Requests must be submitted in writing. Verification of identity may be required. Certain exceptions may apply under Alberta law.
8. Cookies and Online Tracking
Our website may use cookies and similar technologies to enhance functionality and analyze usage.
You may disable cookies through your browser settings, although some website features may not function properly.
9. Marketing Communications
With your consent, Skinfluence may send promotional emails, texts, or newsletters. You may opt out at any time by:
- Using the unsubscribe link
- Contacting us directly
We comply with Canada’s Anti-Spam Legislation (CASL).
10. Changes to This Privacy Policy
Skinfluence reserves the right to update this Privacy Policy at any time. Updates will be posted on our website and/or available in-clinic.
Continued use of our services constitutes acceptance of the revised policy.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your information, please contact:
Skinfluence
Calgary, Alberta, Canada
Email: [email protected]
Phone: 587-705-4765
You may also contact the Office of the Information and Privacy Commissioner of Alberta if your concerns are not resolved.